Frequently Asked Questions
- How long will this take?
On average, this survey takes about 5-10 minutes to complete. - What is this about?
The questions are about services you may have received from Job Corps and your satisfaction with those services. We will also confirm your contact information so we may contact you again for future Job Corps surveys. - How did you get my name?
Job Corps works with Decision Information Resources (DIR) to conduct these surveys with their former students and provides DIR with students’ contact information. - How will you protect my privacy?
Decision Information Resources (DIR) has data collection policies and procedures to ensure that your answers are kept private and confidential. Your name and contact information is stored in a computer database that is separate from the database that stores the answers to our questions. All of our computer files are password protected and stored on secure servers. In addition, all of our staff sign a confidentiality agreement as a condition of their employment. - What is DIR?
Decision Information Resources (DIR) is an organization that conducts research for Job Corps and other government agencies. DIR collects information for use in research and program evaluation projects. All of the information you provide will only be used for research and to help evaluate the effectiveness of the Job Corps program. - Why should I take the survey?
By completing the survey today, you can help Job Corps better understand how their former students are doing after they leave Job Corps. By learning what former students are doing after leaving Job Corps, planners can make the program better for future students.
Also, you will be paid for completing the survey. Job Corps will send you a $15 electronic gift card for completing this survey. In addition, if you complete the survey by the date shown on the postcard or email you received, you will receive an additional $10. - Will I be paid?
Yes, Job Corps will send you a $15 electronic gift card for completing this survey.
In addition, if you complete the survey by the date shown on the postcard or email you received, you will receive an additional $10. - How long will it take to get my money?
You will receive an email from DIR within 24 hours of completing the survey. The email will include instructions on how to receive your electronic gift card. - Can you help me get services I need?
Your Job Corps Center or your Career Development Counselor can help you. Please contact one of them to assist you. - I don't have time now
You can complete the survey at any time during your survey window by going to PostSeparationSurvey.com and entering your PIN. You can also call the survey line during the call center business hours to take the survey over the phone or set an appointment. The toll free number for the survey line is 1-844-836-4690. - Where can I find my Personal Identification Number (PIN)?
You will be able to find the 5-digit PIN code printed on the postcard you received in the mail or in the email we sent you. If you can't find your PIN, please call DIR toll-free at (888) 365-0035 or send an email to PostSeparationSurvey@dir-online.com. - Is there another way to complete this survey other than on the Internet?
Yes, this survey can be completed either online or on the telephone with one of our interviewers. To complete the survey on the phone, call the survey line at 1-844-836-4690. If someone does not answer your call, you can leave a message with your name and number and you will receive a call back at a later time. - Whom do I contact if I have technical issues with the online survey?
If you need technical support while trying to complete the survey, you may send an e-mail to PostSeparationSurvey@dir-online.com or call (888) 365-0035. - How will my responses help Job Corps?
Job Corps is interested in the insights and opinions of all former students, including those who didn't like everything about their experience in the program. You can help Job Corps become a better program for other young people if you will share your experiences by completing this survey. Job Corps is interested in everyone's opinions. It is important that Job Corps hear from students with different opinions about the services they received. - Can I take the survey even though I did not graduate from Job Corps?
Yes! As long as you completed your CPP e-TAR phase, you are eligible to take this survey. - Can I go back to Job Corps?
Please call 1-800-733-5627 for answers to any questions you may have about Job Corps Services. - What should I do if I did not get paid for this survey?
f you do not receive an email with instructions on how to receive your electronic gift card within 24 hours of completing the survey, please e-mail PostSeparationSurvey@dir-online.com or call (888) 365-0035.
According to Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB approval control number, which for this form is 1205-0426, and expires on 12/31/2025. The approval is for the collection of information about this survey. Public burden is estimated to be 0.2 hours (12 minutes). Your participation is voluntary.